Refund policy

Returns & Refunds

Returns & Refunds must be communicated to us within 7 days of receipt of goods. This must be done via email to sales@oatesflooringsolutions.co.uk

Costs to return are the full responsibility of the customer, all items must be returned in the same packaging and condition in which they were received by you.

The limitations to these terms are that we do not accept returns for discontinued or bespoke products. 

This includes products that need to be ordered in especially, cut to measure, or for products that are designed to your specifications.

Items should be in a condition suitable for resale.  Oates Flooring & Blinds reserves the right to issue a partial refund if the returned goods are found to be damaged.

In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. 

Unfortunately if any ordered item is removed from it's original condition (for example cut and fitted) we will be unable to replace or give a full refund for the item(s).